Free Consultation (Tricho-Check)

The Belgravia Centre offers a free consultation to most patients. The value of this consultation is £245 but for those who are visiting for their first consultation, there is no charge. Here we outline the terms of the free tricho-check:

The Tricho-Check

The value of a clinical consultation is is £245 but we offer it to new patients who are booking for the first time for free. Those who miss their appointment or do not cancel within 48 hours will be charged £245 if they wish to re-book.

Pre-Screen

We may contact you before to make sure you are suitable for our treatment courses. In rare cases, where it is likely you are experiencing a condition that can only be treated by a dermatologist or doctor, we may advise you that it will not be worthwhile to visit for a consultation and that you would be better visiting a clinic more suited to your condition.

Follow-up consultation (clinical assessment)

For those who do not purchase treatment on their first consultation, there will normally be no charge for a follow-up consultation within 1 year. This is a shorter 'clinical-assessment' consultation. The cost of this appointment is waived at our discretion - the standard charge is £195 for the 30-minute consultation, or £245 for a longer 45 minute consultation, which will be charged in some cases depending on the complexity of the case.

Additional consultations after follow-up

After the follow-up consultation, there is a charge of £195 for each 30 minute clinical assessment, or £245 for each 45 minute assessment for people who are not actively using a treatment course.

Clinical assessments for patients

Most treatment courses, but not all, will include 4 clinical assessments - one per quarter. Clinical assessments above the number included in a treatment course will normally be charged at the patient-rate of £150 per 30 minute assessment or £195 for 45 minutes. Clinical assessments cannot be accumulated over the period of a treatment course or after - if a quarterly clinical assessment is not used within the quarter, it will be lost.

Clinical Hair Spas for patients

Clinical Hair Spas must be used within the treatment course period. Once a treatment course is complete, any unused clinical hair spas will not be redeemable or refundable. Clinical hair spas have a value of £195 and this will be amount charged for those not using a treatment programme. For active patients, the price of a clinical hair spa if it is not inlcuded in your treatment course is £145.

Clinical assessments for past patients

Patients who have stopped treatment will be charge the standard rate of £195 or £245 (depending on duration) per clinical assessment outside of the period that they are using a treatment course.

Added-service treatment course for active patients

Our treatment courses include aftercare from our team of hair loss specialists. In some cases, patients will require extra aftercare - this is because their case may be particularly complicated, or the person may demand more time from our hair loss specialists and other members of staff, than is included in a normal treatment course. In these cases it will be required that the patient uses an 'added service' treatment course which incurs an extra cost. Added service treatment courses normally include 4 extra clinical assessments and assessments above this amount will be charged at the standard clinical assessment amount of £195 or £245. Your treatment advisor will advise you of the extra cost of an added-service treatment course.

Hair Growth Photos

All clinic patients are monitored with high-resolution, professional photos so that you can track your results throughout your treatment course. Once you purchase a treatment course, the photos taken during your first consultation (tricho-check), and the ones taken during you treatment course can be sent by email at your request.

If a patient does not purchase a treatment course then the photos can be kept by the clinic within our retention period (3 years for non-patients), but will not be provided to the person. If the person is not using a treatment course and wants their photos to be sent to them, they can be sent at a charge of £75 per photo or 3 photos for £150.

Patients who have stopped treatment and visited for a follow-up check-up after their treatment has stopped, are entitled to receive their photos from their treatment course period, but not the photos from after their treatment course stopped. Photos from the follow-up check-up will be charged at the normal rate of £75 per photo or £150 for three.

You have the right to demand erasure of your photos at any time - if you wish for your photos to be erased you can contact us requesting this and we will carry out the photo erasure within 30 days and advise you when this has been completed.

Treatment Courses

Patients are informed by the Hair Loss Specialist how to use their treatment course. This includes directions on how to use their treatments correctly to ensure they are used safely and effectively. Patients are also advised to read the patient information leaflet (PIL) which is provided with every supply of treatment. The PIL provides information on the treatment, directions on using the treatment and all safety precautions and possible adverse effects. If you would like another copy of your PIL, please contact the clinic and we will be happy to provide you with another copy by email.

We reserve our right to stop your treatment if any of the following occur:

-              You do not use your treatment consistently or as directed

-              You report side effects (we will do all we can to prevent further side effects and/or find an alternative treatment before stopping your treatment course)

-              You behave unreasonably or aggressively towards the clinic or staff

-              You refuse to follow any of our policies, including those in this document

Please note if we stop your treatment for any of the reasons above, a full refund will be provided for any outstanding treatment that has been paid for but not supplied to you. This refund falls within the terms of our refund policy.

Payments and Refunds

Products purchased must be redeemed within 12 months of their due date. After this period, refunds will not be available and any supply of outstanding products will be at The Belgravia Centre’s discretion.

We cannot refund for treatments that have already been supplied.

Our full refund policy can be found here - Belgravia Centre Refund Policy.