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Hair Loss Consultation Comments: “… I felt comfortable to walk away and consider my options…”

“Loida was absolutely great, was really very nice to deal with someone professional who chatted to you and was interested in assisting.  The whole process was great and I felt very comfortable.  Friendly, interactive and very customer service focused.  I will be honest and say that a few days before I had had an appointment at ********, and after the worst sales pitch “consultation” where I was shown a video and then given a bill, I was quite reluctant to come out of fear that I would have the same situation.  But this was not the case.  Thank you.

Gayzen was very friendly and interactive, we landed up chatting, was funny I was told off about my bad eating habits !!! have to say, was like talking to my Mom.  In a great way, really enjoyed it.  Everything was explained, and I was greatly assisted, I know she was really busy and rushed off her feet but it did not feel like that when the door closed and we chatted.  Genuine interest.  Only pity was when I came back the next day to collect my medication, Gayzen was not available (queue outside her door) but Loida saw me and immediately assisted and talked me through the application of the medication, which was really good of her.

The reception staff were very friendly and supportive, I must just also thank the lady who did my first treatment and apologies I don’t know her name, but again, very friendly and professional.”

Belgravia Centre Piccadilly (740)

“I thought Susanna was a very nice and helpful person.  Very pleasant and welcoming I felt very relaxed with her.  She was also very friendly with my children.  The treatment advisor was also very nice and made me feel comfortable about talking about my issues.  She was also very helpful with questions I had for her and patient with my baby that I had to bring with me.  The receptionists were friendly and efficient, all in all I was very happy with the outcome.”

“Loida was warm and polite and seemed to know what she was talking about.  Tasha was really lovely, while still being professional, and made me feel very relaxed. My diagnosis had really worried me but she made me feel much more at ease and hopeful about being able to treat it. It was great that she didn’t apply any pressure either, I felt comfortable to walk away and consider my options.  The receptionists were friendly and I was seen to quickly, I wasn’t told how long I would have to wait which would have been nice but otherwise very good.”

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