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Hair Loss Consultation Comments: “…sympathetic but also positive…I came away feeling very optimistic about my treatment…”

“As far as first impressions go,  Belgravia has lovely staff.  It is a warm and welcoming place.  As well as meeting Cisca, Donna and the reception staff, I also had my first treatment with someone else. They were all professional and attentive. You have a great team ethos as the service was seamless from point of greeting to end.   Whilst I am nervous and anxious about my hair, I left relaxed and happy enough to want to come back for the rest of the treatments.   Please pass my thanks to your team for taking such a caring and sincere approach.”

“Receptionist then Belinda and then Susan.  All are really good and doing their work with responsibly, they understand me proper about my hair problem.  Overall I am impressed the way of approaching nicely and calmly by all staff.”

The Belgravia Centre New Street Clinic

Inside the new clinic – Belgravia Centre’s New Street branch

“Both Joan and Donna were very nice, very understanding, sympathetic but also positive about my situation. I came away feeling very optimistic about my treatment.  Reception seemed a little more chaotic and slightly brash but I suppose they’re very busy.”

“I work in Human Resources and I can only congratulate you on the standard of customer care that all 4 personnel that I saw yesterday gave me, they are all a credit to you.  They all made me feel very at ease with each of their responsibilities.  They were all so pleasant, they loved their work, and was reflected in the Service that I received.  There were a lot of staff and there is clearly a very supportive and happy team that you have created.  I also saw a Doctor, who was very caring and speaking to me did not seem to be any trouble to her, she was not in a rush to see the next person until she felt that all my concerns had been dealt with.  Donna was extremely pleasant and very positive which helped me a lot.  She even made a special effort to speak to me whilst I was awaiting the Pharmacy to open and she ensured a receptionist got my treatments for me.  The receptionists seem to work extremely hard, again they were all very professional, polite, friendly.  Now I can move on with my condition knowing that I am doing all I can for myself and I will feel very comfortable travelling up for my next appointment in 3 months.”

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