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Hair Loss Consultation Comments: “…Reception staff – first class professionalism!..”

“Loida could not have been more informative or thorough in her explanation – the photographs really helped me to understand the situation.  I did not at any point feel rushed or like my questions were silly. As I shared with Deborah at the appointment, I was really pleasantly surprised at how friendly and warm the experience was. I was genuinely expecting a ‘hard sell’ technique. Deborah explained the potential treatment plan with simple and easy to understand language, plus detailed the finances with simplicity, no big words or pushy sales attitude.  Reception were friendly, polite and were attentive to ensure no person was left bored or unattended to, whilst managing busy phone lines. Easy to reach location (though google puts the address on the other side of the square).   The centre was clean, spacious and well laid out. There was a selection of up to date magazines and newspapers – (which most office underestimate what a bonus this is for visitors!).  I loved the inclusion of big screen televisions to view your scalp photos – this was a really modern, current way to present concrete evidence of my situation.  I also liked that the specialist treating me was not the same person who discussed finances.  Obviously whoever mapped out the client journey on a consultation considered all of this and the experience felt very well conceived.  Impressed.”

New Street 1st Floor Reception 740_edited-2

“Lindsay was very warm and understanding and made me feel at ease when expressing my concerns about my hair.  Deborah was very friendly and welcoming and could answer all of my questions.  I was very happy with reception’s service.  My appointment was bang on time and the receptionist was lovely. I had my first appointment and treatment yesterday and can say that I am very contented with the experience. The general atmosphere of the centre is very welcoming and made me feel like I am in safe hands and I am looking forward to my next visit in three months. The lady who washed my hair and gave me my first massage was also lovely and I felt at ease with her.”

“All I can say about the clinic is that everyone seems to be very helpful, knowledgeable and thoughtful about patients conditions. I was really pleased and thankful I went for a free consultation and since I would like to get one of your treatments I will certainly come back.”

“I thought all of your staff were very helpful, informative and had a pleasant nature including the lady who washed and treated my hair.  I am looking forward to returning and will certainly recommend the company to my friends.”

“Edyta Wener was very professional, tactful but straight to the point (which I liked), explained about my hair condition in detail which she recognised straight away and also what could be done regarding treatment. She was also very friendly and made me feel at ease!  Deborah Sutton was very professional answered my queries regarding the treatment and also explained what I would receive as part of the treatment plan that I had decided to go for which I thought was excellent value for money!! Again I was made to feel at ease.  Reception staff – first class professionalism! I was greeted straight away and dealt with promptly.  I liked the appearance and atmosphere of the clinic because I didn’t feel as if I was attending a clinic!”

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